Return Policy

Return & Refund Policy

1. Overview

At Vinus Therapy, we are committed to providing you with high-quality lab-certified gemstones. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our return policy allows for returns within 10 days of receipt.

2. Return Eligibility

• Return Window: You may return lab-certified gemstones within 10 days of receiving your order.
• Condition: The item must be in its original, unused condition, and in the same packaging as received.
• Documentation: You must provide the original receipt or proof of purchase along with the return.

3. Return Process

• Request a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
• Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning the item.
• Shipping: Return the item using a trackable shipping method. You are responsible for return shipping costs unless the return is due to an error on our part.

4. Refunds

• Processing Time: Once we receive and inspect the returned item, we will process your refund within 3-10 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

5. Exceptions

• Non-Returnable Items: Items that have been altered, custom-made, or are otherwise non-returnable will not be eligible for a return.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected] to arrange for a replacement or refund.

6. Exchanges

• Policy: We do not offer exchanges. If you would like a different item, please return the original item and place a new order.

7. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

Thank you for shopping with Vinus Therapy. We appreciate your business and are here to assist you with any return inquiries.