Shipping Policy

Shipping Policy

1. Overview

At Vinus Therapy, we are committed to ensuring that your orders are shipped promptly and securely. This Shipping Policy outlines the terms and conditions related to the shipping of your purchases from our website.

2. Shipping Methods and Carriers

• Shipping Methods: We offer standard and expedited shipping options. The available shipping methods will be displayed at checkout.
• Carriers: We use reputable carriers to ensure reliable delivery of your order.

3. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days after payment confirmation.
• Custom Orders: Custom or made-to-order items may require additional processing time. Estimated delivery times for custom orders will be communicated to you upon order confirmation.

4. Shipping Costs

• Domestic Shipping: Shipping costs for domestic orders are calculated based on the shipping method selected and the weight of the package. The cost will be displayed at checkout.
• International Shipping: For international orders, shipping costs will be calculated based on the destination, weight, and shipping method. The cost will be displayed at checkout.

5. Delivery Time

• Domestic Orders: Delivery times for domestic orders vary 5-7 working days on the shipping method selected. Estimated delivery times are provided at checkout.
• International Orders: Delivery times for international orders may vary 10-12 working days on the destination and customs processing. Estimated delivery times are provided at checkout.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

7. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Boxes.
• Restricted Areas: Shipping may be restricted to certain locations due to carrier limitations or legal restrictions.

8. Delivery Issues

• Incorrect Address: Please ensure that the shipping address provided is correct. We are not responsible for any delays or issues resulting from incorrect or incomplete addresses.
• Lost or Damaged Shipments: If your order is lost or damaged during shipping, please contact us at [email protected] as soon as possible. We will work with the carrier to resolve the issue.

9. Customs Duties and Taxes

• International Orders: For international shipments, you may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.

10. Order Changes and Cancellations

• Changes: If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
• Cancellations: Orders can be canceled within 24 hours of placement. After this period, cancellation requests may be subject to additional charges.

11. Policy Updates

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

Thank you for shopping with Vinus Therapy. We appreciate your business and are here to assist you with any shipping-related inquiries.